Skip to main content Skip to navigation
Alcohol & Drug Counseling, Assessment and Prevention Services

I have an eCHECKUP TO GO hold on my student account. How do I get the hold lifted?

All incoming first year & transfer students for spring 2017 semester under 21 as of 1/1/17 are required to complete the E-CHUG, an alcohol web-survey with personalized feedback. Should you fail to complete the E-CHUG, a registration hold will be placed on your student account and you will not be able to register for the following semester until you complete the requirement.

If you have an eCHECKUP TO GO hold on your student account, the only way to remove the hold is for you to complete the survey and submit Electronic Verification of Completion.

How soon will the hold be lifted?

After you complete the survey, it may take up to three business days to have the hold removed. If you have a hold, you may send an email to ad.caps@wsu.edu after completing the survey to ensure your verification was submitted.

Can I have my hold temporarily lifted?

After you complete the survey, it may take up to three business days to have the hold removed. If you have a hold, you may send an email to ad.caps@wsu.edu after completing the survey to ensure your verification was submitted.

I have an eCHECKUP TO GO hold on my registration, but I already completed it. What do I do?

If you believe you already completed the assessment but still have a hold on your account, you will need to do the following to submit proof of completion to our office:

  • Submit Electronic Verification of Completion (EVC) to enable us to verify your completion. To do this, log back into your eCHECKUP TO GO account using your User ID number provided at the time of completing the survey. Complete the Electronic Verification of Completion process. For faster processing you can email ad.caps@wsu.edu to double check the EVC was successfully submitted.
  • If you do not have access to your eCHECKUP TO GO account, send an email to ad.caps@wsu.edu with your first name, last name, WSU ID #, as well as the date you believe you completed the program. If we can locate you in the verification records, we will remove your hold. If we cannot, you will need to complete the assessment and EVC to have the hold removed. Providing your identifying information only allows us to verify you completed the assessment; your data will remain confidential.